Terms of service.

Foxnett Digital Solutions Private Limited (“Foxnett”, “we”, “us”) sells hosting, domains, SMS, and third-party licences from Lalitpur, Nepal. These Terms of Service, the Privacy Policy, the Refund Policy, and the Acceptable Use Policy together are the Agreement. If you do not accept the Agreement, do not use the services.

1. Who these terms bind

You must be 18 or older, or a company lawfully formed, to open an account. If you buy for a company, you confirm you have authority to bind it. You are responsible for everyone who uses the account, including staff, contractors, and end customers of a reseller plan.

Foxnett may refuse, delay, or cancel an order, or close an account, at our sole discretion, including where we reasonably believe there is fraud, abuse, unpaid invoices, a legal risk, or a threat to our network or other customers.

2. The services

Foxnett may provide, among other things:

• Web hosting, WordPress hosting, reseller hosting, Python, Node.js, and Django hosting on cPanel.
• Cloud hosting on Foxnett Cloud Panel. That panel is not cPanel.
• VPS and Minecraft servers.
• Domain registration, transfer, renewal, and related DNS or WHOIS tools.
• Bulk SMS in Nepal.
• Third-party products billed through Foxnett, including Google Workspace, Zoho Mail, Zoho Workplace, Adobe, Zoom, and NordVPN.

We may change, replace, or withdraw a product, a panel feature, a datacentre, or a vendor at any time. We do not promise that a plan, price, or feature will stay available. Marketing pages, quotes, and chat messages are invitations to treat. The order, invoice, and this Agreement are what we sell.

Migrations from another host, including from cPanel, are a courtesy on a best-effort basis. We do not promise zero downtime, a complete copy, or a date. You must keep a working backup until you have checked the move.

3. Account, security, and notices

• Give true name, address, phone, and email. Keep them current in the client area. We may suspend an account with false or stale details.
• You keep passwords, API keys, panel logins, and two-factor codes secret. Activity on the account is yours, including activity you did not intend, if it used your credentials.
• Tell us at once if you think the account is compromised. We are not liable for loss that follows from delayed notice or weak credentials.
• Legal and billing notices to you may be sent to the email on the account, shown in the client area, or posted on foxnett.com. A notice is given when we send or post it, not when you read it.
• You send legal notices to us at contact@foxnett.com and, if the law requires paper, to Foxnett Office, Lalitpur.

4. Prices, VAT, payment, and renewal

• Prices on foxnett.com are in Nepalese rupees and exclusive of 13% VAT unless a page says otherwise. VAT is added at checkout. Our VAT number is 622502191.
• You pay in advance for the term you choose. We may offer monthly, yearly, or multi-year terms. Free months on a yearly or three-year cloud plan are a billing discount, not a separate credit.
• We may change list prices at any time. A paid term stays at the rate on that invoice until it ends. The next term is billed at the rate then in force. If an upstream vendor, registry, datacentre, or currency cost rises, we may raise the price on the next invoice, including with less notice than we would otherwise give.
• Invoices that are not paid by the due date may be suspended without further notice. We may charge a reconnection fee. Data on a suspended or terminated service may be deleted.
• Services renew automatically for a like term unless you cancel in the client area before the next invoice is generated. It is your job to cancel. An email to support is not a cancellation until we confirm it in a ticket.
• We do not store full card numbers. Payments go through banks and wallets we choose, including eSewa, Khalti, cards, and bank transfer. A payment is complete only when the processor marks it paid.
• Chargebacks, payment recalls, and false “unauthorised” disputes are a breach. We may collect the invoice, our costs, and a handling fee, suspend every service on the account, and refuse future orders.

5. Refunds

Refunds, if any, are only those in the Refund and Cancellation Policy. There is no pro-rata refund after the window in that policy. Cancellation is not a refund. VAT already deposited with the Inland Revenue Department is returned only if the law requires it.

6. Acceptable use

You must follow the Acceptable Use Policy. We may investigate, throttle, filter, suspend, or terminate without prior notice, and without a refund, if we believe the AUP or these terms are broken, or if a registry, vendor, datacentre, or authority asks us to act. We may keep logs and content copies for that purpose.

7. Your content and our rights

You own the content you put on the service. You grant Foxnett a worldwide licence to host, copy, transmit, and display that content only as needed to run the service, mitigate abuse, and meet the law. We do not screen all content. You warrant that you have the rights to everything you upload or send, and that it is lawful in Nepal and in every place you target.

Foxnett, Foxnett Cloud Panel, our logos, site copy, and software we write remain ours. You get a limited, revocable, non-exclusive right to use the panel and client area during a paid term. You may not copy, resell, or reverse engineer them except as the law cannot be waived.

8. Domains

Domain registration, transfer, and renewal follow ICANN, the registry, and the registrar we use, as well as this Agreement. Those rules can change. Once a domain is submitted to the registry, it is not refundable. You are the registrant. You must keep WHOIS or registration data accurate. If a domain expires, we may charge a redemption fee or we may let it drop. We are not liable if a name is taken, a transfer fails, or a registry is slow.

9. Third-party licences and SMS

Google Workspace, Zoho, Adobe, Zoom, NordVPN, SSL brands, extra panel licences, and similar products are sold as a reseller. The vendor’s terms also apply and control where they conflict with ours on that product. We cannot refund a vendor fee we have already paid. Bulk SMS must follow Nepal Telecommunications Authority rules, our KYC checks, and the AUP. SMS credits, sender IDs, and deposits are not refundable once issued or filed.

10. Availability, support, and backups

Services are provided as is and as available. We aim for a stable service. We do not give a financially backed uptime SLA, a reply-time SLA, or a 99.99% (or any other) availability promise. Maintenance, routing, vendor outages, and events outside our reasonable control can take a service down.

Support is offered in Nepal, including by phone, WhatsApp, ticket, and chat, as a best-effort help desk. We do not guarantee a response time.

You must keep your own backups off Foxnett. Any backup we take is a courtesy. We do not warrant that a backup exists, is complete, or can be restored. Restore fees may apply.

11. Suspension, cancellation, and data

You may cancel in the client area. The service runs to the end of the paid term unless we end it sooner for cause. We may suspend or terminate at once for non-payment, AUP breach, legal demand, risk to the network, or any other material breach.

When a service ends, we may delete the data at once. We have no duty to export it, hold it, or give you a copy. Download what you need before you cancel or before an unpaid invoice is due.

We may keep billing, KYC, and abuse records as Nepal tax and criminal law require, even after an account is closed.

12. No extra warranties

To the maximum extent Nepal law allows, Foxnett disclaims all implied warranties, including merchantability, fitness for a particular purpose, quiet enjoyment, and non-infringement. We do not warrant that the service will be error-free, secure against every attack, or fit for a regulated workload (health, payments, or similar) unless we have signed a separate written addendum.

13. Limitation of liability

Foxnett is not liable for indirect, special, incidental, punitive, or consequential loss, including lost profit, lost data, lost business, reputational harm, or the cost of a replacement host, even if we were told that loss was possible.

Foxnett’s total liability for all claims arising out of a service is limited to the fees you actually paid Foxnett for that affected service in the 90 days before the claim, excluding VAT and excluding amounts we paid onward to a registry, vendor, or SMS operator. If that amount is zero, our liability is zero.

These limits apply to contract, tort, and any other theory, and to our directors, staff, and suppliers. They do not limit liability that Nepal law says cannot be limited, such as fraud by Foxnett. They do apply to negligence to the extent the law allows.

14. Indemnity

You will indemnify, defend, and hold harmless Foxnett, its directors, staff, and agents from claims, fines, and costs (including reasonable legal fees) that arise from your content, your customers, your breach of the Agreement, your infringement of a third party’s rights, or a chargeback you cause. We may take over the defence at your cost.

15. Force majeure

We are not in breach for delay or failure caused by events beyond our reasonable control, including earthquake, flood, fire, epidemic, war, strike, fibre cut, power failure, registry or vendor outage, DDoS, government order, or failure of a network we do not operate.

16. Changes

We may change this Agreement by posting a new version on foxnett.com. The new version applies from the date it is posted, or a later date we state. Continued use after that date is acceptance. We may also send the account email. We do not have to obtain a fresh signature.

17. Assignment, entire agreement, severance

You may not assign the Agreement without our written consent. We may assign it to an affiliate or to a buyer of the business. This Agreement is the entire agreement for the services. If a court strikes a clause, the rest stays. A failure to enforce a right is not a waiver. English is the controlling language.

18. Governing law

The Agreement is governed by the laws of Nepal. Courts in Lalitpur, Nepal have exclusive jurisdiction, except that Foxnett may also sue you in any court where you are found if needed to collect a debt or stop abuse.

Nothing in this Agreement limits a right Nepal law says you cannot waive. Where the law allows a limit, the limits in sections 12 and 13 apply.