Refund and cancellation.

This policy is part of the contract. It replaces older 14-day language on this site. Foxnett Digital Solutions Pvt. Ltd. decides whether a request meets this policy. Windows run on Nepal time, from the moment the service is provisioned or the payment is marked paid, whichever is earlier.

1. How to ask

• Open a ticket in the client area before the window closes. A call, WhatsApp, chat, or social message does not stop the clock until a ticket exists.
• The ticket must name the invoice, the product, and the reason. We may ask for extra checks against fraud.
• We refund, if at all, to the original payment method only. We do not send cash, a different wallet, or a third person’s account.
• Approved refunds are processed in about 7 to 14 business days after we accept them. Banks and wallets can take longer. Foreign-currency cards may not return the same NPR value.

2. Cloud hosting — 24 hours

Foxnett cloud hosting on Foxnett Cloud Panel has a 24-hour refund on the first paid order of that cloud service for that customer. After 24 hours there is no refund, including on yearly and three-year terms, unused months, or “free months” in the offer.

The 24-hour window is not 7 days. It is not a trial that you can extend. If you use the service, fill the disk, or send mail, that does not pause the clock.

3. Other Foxnett website hosting — 7 days

A 7-day refund applies only to the first paid order, for that customer, of Foxnett website hosting that uses cPanel: web / shared hosting, managed WordPress hosting, reseller hosting, Python hosting, Node.js hosting, and Django hosting.

The 7-day refund does not apply to renewals, upgrades billed as a new term after the first week, extra licences, dedicated IPs, SSL sold as an add-on, setup or migration fees, or a second account opened to get another refund.

4. No refund — list

The following are not refundable once ordered or processed, including inside 24 hours or 7 days:

• Domain registration, transfer, renewal, redemption, and aftermarket names.
• VPS. A VPS is a server, not website hosting. If the box is wrong we may, at our option, resize or credit. We do not have to.
• Minecraft servers.
• Google Workspace, Zoho Mail, Zoho Workplace, Adobe, Zoom, NordVPN, and any other third-party licence.
• SSL certificates, extra control-panel licences, and similar pass-through fees.
• Bulk SMS credits, sender IDs, NTA filings, and KYC deposits.
• Setup, installation, custom work, and paid migrations.
• Any service we suspend or terminate for a breach of the Terms of Service or the Acceptable Use Policy, even if the refund window is still open.
• Renewals, and any invoice generated after the first order’s window has closed.

5. One refund, our discretion, abuse

• We may refuse a refund where we reasonably see abuse: multiple accounts, the same household, card, or device, a chargeback in parallel with a ticket, or a pattern of buy-and-refund.
• One hosting refund per customer, household, and payment method, unless we agree otherwise in writing.
• If we refund, we may delete the service at once. You are not owed a copy of the data.
• Foxnett is not obliged to give a reason beyond this policy, but we usually will.

6. VAT

Prices are exclusive of 13% VAT. An approved refund is of the Foxnett service fee we can still reverse. VAT already deposited with the Inland Revenue Department is returned only if the law requires it. Exclusive of 13% VAT on the site does not mean a refund includes extra money.

7. Cancellation without a refund

You may cancel any time in the client area. Cancel before the next invoice is generated if you do not want to be billed again. Cancellation does not refund time left on the term. The service stays on until the term ends, or until we disable it for non-payment or cause. When it ends, data may be wiped without a further reminder.

Disable auto-renew on domains in time. A domain that renews is billed and is not refundable.

8. Chargebacks

Open a ticket. Do not file a chargeback for a refundable product while we are able to refund under this policy. A chargeback is a breach of the Terms of Service. We may collect the invoice and costs, close the account, and report the incident. A chargeback does not create a refund right that this policy does not already give.

9. Affiliates

If we refund or reverse an order, any affiliate commission on that order is clawed back, including commissions already paid. See the Affiliate Terms.